Hitesh.

Experience

Technology Lead in Dubai, building intelligent software systems with autonomous AI agents.

I'm a Technology Lead in Dubai with 12+ years designing and delivering enterprise software and digital transformation platforms. Today I build intelligent systems and applications connected to autonomous AI agents, which pick up tasks and complete them independently, so teams spend their time on decisions instead of busywork.

My roots are in Oracle Siebel CRM: configuration, workflows, integration, administration and major version upgrades. Outside work I build products of my own, from a WhatsApp CRM for small businesses to an AI camera monitor that runs on a local LLM.

Highlights

  • ✦Building intelligent software systems connected to autonomous AI agents that complete tasks independently.
  • ✦Leading engineering teams from design through delivery.
  • ✦12+ years across enterprise software, integration and automation, from Oracle Siebel to agentic AI.
  • ✦2nd prize at a company-wide Dronathon.

Career

Twelve years of turning complex into simple.

  1. Apr 2019 – now · Dubai

    Technology Lead +
    • Builds intelligent software systems integrated with autonomous AI agents
    • Agents that pick up tasks and complete them independently
    • Leads engineering teams from design through delivery
    • Integrations across contact centre, messaging and core systems

  2. Apr 2018 – Mar 2019 · Dubai

    Synechron logo

    Senior Associate Technology at Synechron +
    • iPad-based Siebel CRM for on-the-go customer onboarding
    • Integration services to banking systems

  3. Aug 2017 – Mar 2018 · Noida

    IBM logo

    Senior Technical Services Specialist at IBM +
    • LPG refill order framework for Indian Oil (1M+ orders a day)
    • Grievance management system
    • Siebel DevOps pipelines
    • Talisma live chat integration

  4. Jun 2016 – Jul 2017 · Bangalore

    Birlasoft logo

    Siebel Consultant at Birlasoft +
    • Florida toll management system on Siebel Universal Agent for Conduent
    • Payment and invoice frameworks
    • Approval workflows and Open UI features

  5. Feb 2014 – May 2016 · Pune

    Infosys logo

    Senior Software Engineer at Infosys +
    • Production support for Siebel CRM
    • Automated BAU tasks

Skills

What I work with

AI and automation

Agentic AI workflowsLLM apps (OpenAI, local LLMs)Computer vision (OpenCV, TensorFlow)Sentiment analysisSTP automation

CRM

Oracle Siebel CRM (IP15, IP2019)Configuration & workflowsEAI integrationAdmin & upgradesSystem design

Engineering

Node.jsReactJavaScriptPythonREST & SOAPKafka

Integrations

GenesysAvayaWhatsApp Business APIMeta (Facebook, Instagram)UAE PassEmirates ID readerCore systems

Architecture and delivery

Solution architectureIntegration blueprintsPlatform modernisationCI/CDCode reviewsMentoring

Cloud and tools

FirebaseIBM CloudGitHubJiraConfluencePostman

Awards

  • Dronathon, 2nd prize
  • Synergy Award and Delivery Awards in my current role; Gem Awards (Infosys)

Education

B.Tech, Computer Science and Engineering, JSS Academy of Technical Education, Noida (2013)